Cancellations and Refunds }); //-->

Cancellations and Refunds

Cancellations

  • COD orders can be cancelled directly from the registered account before it gets shipped.
  • For prepaid orders, please contact our Customer Care at care@hemmeyakannadiga.com or 08026590200 to cancel the order and refund your payment. The refund amount will be added to the customer’s wallet.
  • In case of mobile cases there will be no cancellations
  • If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
  • In case you desire any changes or edits in your order, please write to us at care@hemmeyakannadiga.com. Our Customer Care representatives @ 08026590200 will help you out with customized solutions wherever possible.

Refunds

  • What are the terms and conditions for refund?
    •  You can ask for a refund against any of your order within 7 working days of its date of delivery. 
    •   In case of mobile cases there will be no cancellations or refunds
    •  All refunds will be credited in your Hemmeyakannadiga Wallet as store credits which you can use to shop on Hemmeyakannadiga.com
    •  If you are a guest user you will need to register with the email address which you had used to place your order to access wallet
    •  For any other requests or queries regarding this, kindly write to us at care@hemmeyakannadiga.com
  • What are the rules for Courier charges refund?
    •  For all self-shipped returns, we will provide you a cashback of Rs.50 for shipments weighing upto 500 grams.
    •  For every next 500 gram slab, an additional Rs.50 will be added to the refund amount.
    •  For example, a single t-shirt piece weighs around 250 grams which if returned would give you a cashback of Rs.50 in your account.
    •  If you happen to return 3 t-shirts, your return shipment weighs 750 grams and would give you a cashback of Rs.100.
    •  Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.
    • Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
    • Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
    • If the courier cost is lesser than Rs.50, you will still be receiving a cashback of Rs.50.
  • How long the refund procedure takes?
    • Once we receive your product along with your account details mentioned through mail, the refund amount will be paid to you account  detials mentioned within 24 hours Once initiated, the amount will reflect in your account withing 48hours.
  • Where should I return my product?

                    You could courier the product to us at the address mentioned below and we will reimburse courier charges (You will be credited Rs.50 cashback. If courier costs more than Rs.50, please retain your invoice and we will reimburse you accordingly)      

  • I haven't received my refund yet. What should I do?
    • We update our customers through emails once we initiate the refund procedure.
    • If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
    • For queries you can write to us at care@hemmeyakannadiga.com or call us @ 0802659200
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