FAQ's

FAQ's

How do I place my order?

To place your order, follow these steps :

1. Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart).
2. ‘In My cart’, you can either choose to continue shopping or confirm the order.
3. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?
We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?
We'll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified, unless it’s a COD. Sit back, relax and wait for your awesome designs to arrive.

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

For assistance you can write to us at care@hemmeyakannadiga.com, we will be happy to help you out.

How should I check the status of my Order?
If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your Bewakoof.com account .
Once your order is placed, we will send you confirmation of your order details over email and sms. Again, once we dispatch your shipment you will be notified via sms. In case of any unusual event which delays your order, you would receive a special update from our end.
If you still have apprehensions, write to us at care@hemmeyakannadiga.com, and your issue will be addressed.

Payment Mode

Are there any COD charges?
You will be levied a COD charge of Rs. 75/- per order

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?
All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

Why am I not getting any COD option on the payment page?
It means cash on delivery is not serviceable by our courier partners at your location postal code but you can always opt for NetBanking or Credit/Debit Card.

Are there any hidden charges?
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Hemmeyakannadiga.com. You pay only the amount that you see in your order summary.

What should I do if my payment fails?
In case of a payment failure, please retry ensuring :
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us on care@hemmeyakannadiga.com

Hemmeyakannadiga Wallet

What is the Hemmeyakannadiga Wallet?
The Wallet enables you to receive promotional credit and refunds. You may select the Wallet as the mode of payment while placing your Order, the corresponding amount will be deducted from your Wallet balance.

The option of payment via Hemmeyakannadiga wallet will be available on 'Payment Method' page of the checkout process.

You can check the balance of your Hemmeyakannadiga wallet by:

Login in to your Hemmeyakannadiga.com account

Go to the 'Store Credits' page on the 'My Account' section

Is there any expiry date for Wallet balance?
Yes. Wallet balance has an expiry of one year from the day it was credited to your wallet.
Can I transfer or en-cash my Wallet balance?  

No. The Wallet is associated with your Hemmeyakannadiga account only, and cannot be en-cashed or transferred to other accounts. 

Gift Coupons 

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Customer Service

care@hemmeyakannadiga.com  080-26590200

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